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Samsung Rewards..

(Topic created on: 2 weeks ago)
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Minhaj
Student
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Hello,
I was attempting to complete a purchase using my Samsung Rewards on yesterday. However, I decided to confirm something else before completing the transaction and subsequently revisited to verify. Later when I approached to pay, it became apparent that my Samsung Rewards had disappeared. Upon checking from the rewards page, it appeared as though I had used them; however, this wasn't the case. Could someone assist me in retrieving them? 

Thank you in advance.
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2 REPLIES 2
-Robot-
Samsung Members Star ★
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You need to speak to Support, no one can fix it except them
TechZilla
Troubleshooter
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That happened to me before, I contacted the support team and they put them back onto my points balance.