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Original topic:

Samsung finance option is disabled at checkout

(Topic created on: 24-11-2022 09:29 AM)
rv14
First Poster
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I am facingthis issue where i am unable to select Samsung finance at the checkout - i have an approved credit limit - I can log into the samsung finance portal but on samsung website i am unable to select that option. Tried different browser. Please help

3 REPLIES 3
Glenntech
Samsung Members Star ★
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I've had a similar issue like this before and had to use a different device to use this option.
Not sure why really.
There are also items that won't have financing as part of the payment options. Could be a type of promotional offer on the item or something to do with the value of it.
I've also had a situation where because I have finance with the company dealing with the finance. I wasn't eligible for another deal even though I have good credit. Just the rules they work by
bearodactyl
First Poster
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I am having the exact same issue, and plus when I can get to the link accounts part and put in my info it just says "something has gone wrong" I have tried on 4 different browsers (with cleared caches) and the app, same issue

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AndrewL
Moderator
Moderator
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@bearodactyl: I'm sorry to hear that you have encountered this issue. To eliminate the possibility that this is a temporary server issue, please check back in 24 hours, and try placing your order again with your preferred finance options. If the problem persists, and if you are based in the UK/Ireland, then please contact our Shop Team on 0333 000 0333, where an advisor will be able to look into this further for you. 

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