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Samsung did Well with my exchange

(Topic created on: 07-09-2022 05:53 AM)
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IndiW
Hotshot

‎07-09-2022 05:53 AM

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Returned 5 pro Lte and asked for a replacement, and it came well before the 7 day period

I did call shop team few times just to chase things, they were all very polite 

If there is anything, Samsung needs to improve interdepartmental communications otherwise all good

7/10 for the job done
👋❤️
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★

‎07-09-2022 06:50 AM

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Good to hear you were supported with your Samsung Watch replacement @IndiW  👍 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

IndiW
Hotshot

‎11-09-2022 07:57 PM

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In response to BandOfBrothers
Absolutely they did, unfortunately the replacement I received had a different technical issue, so Samsung technical team attempted to correct it but couldn't so adviced me to return.. 😢😢

so sadly, at the moment I am "watch less",
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