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S23 Ultra delivery delay

(Topic created on: 03-10-2023 09:52 PM)
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AliceTCFWL
Pioneer
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Pretty much frustrated with Samsung.com. I ordered a S23 Ultra in cream colour that was supposed to be delivered on the 23rd. I received an email on the 22nd at 8.01pm saying it will be delayed till 29th. Today, I got another email at 9.06pm saying it will now be delivered on the 5th of October. I am seriously considering giving up and cancelling my order as I cannot afford to get yet another day off work to wait for a delivery that gets delayed one day before it is supposed to arrive - aint happening any time soon it seems. I am wondering if on the 4th I'd get an email at 10.11pm with yet another week ahead delay on an order that was supposed to be already here. I have reached to CS and was told 'their website had run into some issues that was delaying my delivery', which now that I think about sounds as complete BS. Should have opted to collect from Samsung KX if I'd known delays are so bad (sadly I don't think there is an option for changing that unless I cancel the current order and place another one -.-). I won't be ordering from the e shop again. This will probably be a lesson learned. 
157 REPLIES 157
MorgansRocks
Apprentice
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I ordered on the 18th with an original delivery date of the 29th Sept and I still don't have a date in writing. only false promises from CS. 🙄
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AliceTCFWL
Pioneer
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Update** I have now received a confirmation email from both Samsung and dpd. I will have my S23 delivered tomorrow.
Daniel147Maxi
Student
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Likewise mine will be arriving today, got an email very late last night again. I assumed it was going to be another but dont think they could afford to offer me another voucher £50 voucher haha

AliceTCFWL
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Well they wouldn't. 😂😂😂
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GeorgeKO12
Journeyman
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Received my parcel today. Hope everyone gets their goodies asap
AliceTCFWL
Pioneer
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Nice, mine is gonna be delivered in approx an hour.
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Anne D
Explorer
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what? you got 50 voucher? I want that too! esp that i had to ask day off twice which was useless as they failed to deliver it! 

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AliceTCFWL
Pioneer
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UPDATE** I have now received my S23. Good luck to people waiting for their deliveries ans fingers crossed they will arrive soon!!
Anne D
Explorer
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wow! good for you! when did you order it again? 

AliceTCFWL
Pioneer
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21st at a little over 6pm
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