Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S23 Ultra delivery delay

(Topic created on: 29-09-2023 10:58 AM)
626 Views
AliceTCFWL
Pioneer
Options
Pretty much frustrated with Samsung.com. I ordered a S23 Ultra in cream colour that was supposed to be delivered on the 23rd. I received an email on the 22nd at 8.01pm saying it will be delayed till 29th. Today, I got another email at 9.06pm saying it will now be delivered on the 5th of October. I am seriously considering giving up and cancelling my order as I cannot afford to get yet another day off work to wait for a delivery that gets delayed one day before it is supposed to arrive - aint happening any time soon it seems. I am wondering if on the 4th I'd get an email at 10.11pm with yet another week ahead delay on an order that was supposed to be already here. I have reached to CS and was told 'their website had run into some issues that was delaying my delivery', which now that I think about sounds as complete BS. Should have opted to collect from Samsung KX if I'd known delays are so bad (sadly I don't think there is an option for changing that unless I cancel the current order and place another one -.-). I won't be ordering from the e shop again. This will probably be a lesson learned. 
157 REPLIES 157
nick4558
Pioneer
Options
See1695975093900_1695975093895_0.jpg
nick4558
Pioneer
Options
I'm on the phone to them right now
nick4558
Pioneer
Options
They've just told me again that they guarantee that it'll come by the 2nd October and that there is some sort of compensation for it
prince jose
Explorer
Options

have you got any compensation reward via email for late delivery

 

nick4558
Pioneer
Options
Not yet, however they said that they will send an email regarding compensation, I'm guessing it's gonna be a £50 voucher or a case but I hope it's a case cause I'm never gonna order from Samsung again so the voucher isn't useful to me
prince jose
Explorer
Options

I received a voucher worth £125 towards my next Samsung purchase.

nick4558
Pioneer
Options
Does that include in store too?
prince jose
Explorer
Options

only on Samsung.com

nick4558
Pioneer
Options
That's tragic, you actually gonna use it?🤣🤣🤣
prince jose
Explorer
Options

The voucher has a validity of six months.