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S21 Ultra

(Topic created on: 05-01-2022 10:06 PM)
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Fadii
Journeyman
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I ordered my New S21 Ultra on December 9th directly from Samsung online shop. Tracking system still showing "custimising" how long exactly it takes to deliver my phone " please guide
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9 REPLIES 9
Solution
BandOfBrothers
Samsung Members Star ★★
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Unfortunately the team on the forum do not have access to despatch information etc.

You'll need to contact the Online Sales Team by phone or email to have the status of your order checked @Fadii 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Fadii
Journeyman
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Thank you
Solution
Anonymous User
Not applicable
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If you've ordered a "customised colour" (read ***** marketing blurb for different colour) then it will typically take up to 4 weeks (not withstanding the fact that there are several bank holidays coming up).

If you ordered the black or white, they are not customised so delivery should be quick.
Fadii
Journeyman
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Yes I did order customised color. Thank you so much for your precious time to reply my query. As per advise I contacted online sales team, team confirmed that my delivery date is January 6th 2022. Thank you. Best wishes for seasonal greetings and Happy New year.
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Fadii
Journeyman
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As per your advise @ Nic1234 , I contacted online sales team, team confirmed that my delivery date is January 6th 2022. Thank you. Best wishes for seasonal greetings and Happy New year.
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Anonymous User
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Best wishes to you and yours too. Thank you

I too had a customised colour, in my case it took about 11 weeks but that was much earlier in the sales cycle.

Which colour did you go for? I went for the Navy and it does look good I have to say. 🙏
Fadii
Journeyman
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Navy too.
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Anonymous User
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Nice choice 😂
Fadii
Journeyman
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Just to let you know that today January 5th I received my S21 ultra Phantom Navy. Thank you all for your answers and guidance. Cheers
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