01-06-2023 06:14 PM
I am looking at purchasing an item from samsung, so went onto their site, I placed in my basket the item added a money off voucher and my reward points to gain idea of cost.
I didn't complete purchase but my reward points now say used on purchase.
I contacted samsung via chat and was told to email their promotions.
What else can I do?
Solved! Go to Solution.
24-06-2023 05:12 PM
01-06-2023 09:12 PM
02-06-2023 05:30 AM
Hello @Streekie73
You'll probably find they'll return after your account automatically refreshes.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
09-06-2023 08:05 AM
A week and still not returned, I contracted customer service and they told me to contact promotions team.
promotions team told me to contact customer services.
great..
24-06-2023 05:12 PM
24-06-2023 05:36 PM
29-05-2024 08:16 PM
Hi, how long did it take to get it back?
I tried contacting customer service regarding getting my reward points back from an order i cancelled as I needed to add more items to the order. I was told that the UK does not refund rewards points used that had items returned or cancelled. How can that be legit?
the person i chatted to was really not helpful at all.
29-05-2024 09:32 PM