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Original topic:

Reward points used

(Topic created on: 01-06-2023 06:14 PM)
Streekie73
Apprentice
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I am looking at purchasing an item from samsung,  so went onto their site, I placed in my basket the item added a money off voucher and my reward points to gain idea of cost.

I didn't complete purchase but my reward points now say used on purchase. 

I contacted samsung via chat and was told to email their promotions.

What else can I do?

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1 Solution


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Solution
Annie989
Voyager
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Did u ever get it back ??

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5 REPLIES 5
Annie989
Voyager
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I wonder if there go back after a few days
BandOfBrothers
Samsung Members Star ★★
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Hello @Streekie73 

You'll probably find they'll return after your account automatically refreshes.


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Streekie73
Apprentice
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A week and still not returned, I contracted customer service and they told me to contact promotions team.

promotions team told me to contact customer services. 
great..

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Solution
Annie989
Voyager
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Did u ever get it back ??
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Streekie73
Apprentice
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Yes. It's got cancelled usage next to it.