Reward Points - How to use them?

[CC1978]

Hello, I purchases a S22+ recently and have been awarded 9000+ points.  But I have no idea how to use them.  The person on the other side of the chat just tells me to try a different device to look at my rewards.  I've tried this several times but no joy and the support I am getting is very poor.

Does anyone know how to actually use the points or to exchange them for vouchers so that they can be used on a new purchase?

Thanks!

[StuartR · Accepted solution]

You can't exchange them, make sure you are logged in, add something to your basket then at the payment stage you can add the points on the left side of the screen.

Your points are worth £9

[ChrisP88 · Accepted solution]

@CC1978 You can find more details about your point, and (if you log in) your own point here-

https://www.samsung.com/uk/rewards/

[dgtaljr]

I'm sorry Samsung but this is the worse reward programme I've ever experienced!

I've brought your products, accrued points, want to buy more stuff but can't work out how to spend the points

[sandancer1]

Me too, no idea

[Members_zmCNuTF]

I too cannot figure out how to spend the points, 2 phones a Tablet and TV, 58000 points or 58000 pointlesses?

[Members_8AIRy5a]

I have just purchased a new phone giving me 5990 points. Unfortunately I used a different email address to the one for my samsung account. How can get these points added to my account? 

[Cliffg]

If you got to Rewards page it says sign in and go ton"My page". There is no My Page only orders, product registration and members

[Cliffg]

You cannot. This is a page to sign up or login. It says to sign in and go to "my page" there is no my page only orders, product registration and members.

[Members_9SOlwXq]

OK i Have 40,000 points I have a Galaxy tab keyboard & case in my basket £209 but there is no option to use points