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Return pack for Upgrade program not received

(Topic created on: 06-09-2022 01:18 PM)
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Rad12
Apprentice
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Hi All,

Last week I have received my Fold 4 (as part of the Upgrade program). However I still haven't received the return pack, so my old Fold 3 is still with me. Could someone advise on how to proceed, as the return period should be 7 days only? Also, what happens if I miss that period... 

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2 REPLIES 2
alal
Pathfinder
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Seems that a lot of users are facing this.

Please see this thread for a solution: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/trade-in-label/td-p/5972750
Rad12
Apprentice
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Many thanks for the advise!!!

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