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Order auto cancelled

(Topic created on: 11-03-2023 02:56 AM)
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ajoieha
First Poster
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I'm trying to order the s23 form the samsung website. Every order I place gets immediately cancelled. Reason being my payment info couldn't be verified. I am paying with samsung finance so i don't know where the disconnect is. Anybody ever heard of this/overcome this problem?

4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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Yes we have seen posts before about the Samsung Galaxy s²³ series of phone's orders being automatically cancelled due to a criteria not being met.

If you perform a forum search you'll see these and maybe any workarounds affected people have used themselves. 

I've also seen this in regards to past years phone orders @ajoieha 

Unfortunately as far as I'm aware you can't personally circumvent this as it's an automatic process.

Can you purchase from a Samsung Experience Store or another outlet that sells this phone.

I appreciate you want to use Samsung Finance.

Perhaps consider using another method of payment.

The other option is to speak with Samsung Cuatomer Support / Samsung Online Shop Team to see if they can assist.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

hckdytt
Student
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Yes
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davehorne
Troubleshooter
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The only time I have a credit card problem is when I'm issued a new card and I don't update the various sites that have my credit card information on file. 

Watch4 Classic
Galaxy S24 Ultra / 512 GB / Microsoft Launcher / Spigen Thin Fit case
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nicky2023
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I'm trying to clame my ear pods and don't no how to
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