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No order confirmation - Galaxy Watch4

(Topic created on: 07-06-2023 12:00 AM)
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Jay54
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I ordered a Samsung galaxy watch 4 about a hour ago, the payment has been taken but the page instantly directed me to a page to get me to confirm my student email (which it won't accept either)

 

The money has been taken out of my account but I am still yet to receive a order confirmation on email?? Should I be worried?

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BandOfBrothers
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Hello @Jay54 

The funds will have been gated off by your Bank automatically while awaiting for Samsung to claim the money.

If the sale has not been processed then the funds will drop back into your account balance in a few working days.

So see if the sale has processed especially as you haven't received a confirmation email response from Samsung then do contact the Samsung Online Shop Team.

Also please check any relevant spam folders just incase the email has dropped into that folder.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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