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No confirmation email & order not showing

(Topic created on: 08-04-2022 08:24 AM)
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Neil_DE
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Hello all, I've ordered a device under unidays samsung.de website since I'm a student studying in Germany. I've made the payment via card. Indid not get any email notification nor can I see any order under My Orders tab. Please help me. I've tried live chatting for hours , it gets automatically closed by a bot. I've send them a mail as well. My financial condition isn't good, I don't want to lose my money.

 

 

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Obsydian
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This is very common, Samsung gaves lots of stories the most plausible being an issue with their ordering system.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Neil_DE
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Hey bud, do I have to worry about it? Or I'll get my device delivered.

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Obsydian
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Nearly all my items ordered over the past 6 months never had a confirmation email. Wasting hours on chats or calls sometimes get a response. It's worse at the moment with big order delays, worse still is chasing Samsung for the invoice as mine also did not arrive, required if you are making a promotional claim.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Neil_DE
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Ah I see. I wasn't aware of that. But you did hey your items delivered right? 

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Obsydian
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Yes not on the selected dates and much later
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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