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Original topic:

New TV arrived damaged, now stuck for days without - terrible service

(Topic created on: 06-11-2023 04:09 PM)
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gmec
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Received our new QE55QN90C today. They took our old tv away as part of trade in.

I set the tv up and as soon as it came on, the picture was distored with black areas and lines across the screen. I called the call centre, and they have arranged a collection for two from now, but they won't send the replacement until after it this one gets to their warehouse - they said it could take 7-10 working days!  Given that they already took the old tv away, that means we're stuck without a tv for up to two weeks.

Is this normal? If they were able to take away my old tv trade-in together with the delivery of the one we bought, why can't they deliver the replacement together with the collection?

This is terrible service. I understand that faulty items can happen, but to take two weeks to replace something which they could just as easily send out in 24 hours is unacceptable. I feel like I made a big mistake buying from Samsung.

 

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RetroRampage
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Contact Samsung about the issue
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gmec
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thanks, but I did call them - I wrote the above after contacting them, hoping maybe someone on this forum has a better idea of how to resolve it...

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RetroRampage
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Ur tv will be on warranty so you'll get a replacement either way
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