MTR Group Trade In Postage

[sampsud]

Hi all! First time post!

I've accidently destroyed/discarded the returns label for my trade-in phone to MTR group. Does anyone know if I can just post it myelf and I pay? Or can I get a replacement?

Thanks in advance

[hipwell]

Can't see why it would make any difference, it's only a pre paid label, just make sure you put your upgrade number in

[AndrewL · Accepted solution]

@sampsud: I wouldn't risk posting it yourself, as the label may contain a barcode used for tracking, and other key information that will be needed to verify the receipt of your device. With this in mind I recommend reaching out to the Shop Team at your earliest convenience, and an advisor will be able to look into sending out some more packaging for you. 

[sampsud]

Thanks Andrew