Invoice

[Notamused]

Hi,

I purshased a Tablet and never received any order confirmation or invoice. I did however receive the tablet. I have contacted samsung support several times to ask for an invoice but they are enable to give me one. I don’t think this is legal? I did not receive an order confirmation or invoice due to (i think) a typo in my emailadresse. I don’t think that 1 emailadresse should be the only way to retrieve an order or invoice. I have provided purchase details, name, adresse, company name and number, … and support can not track my purchase. 

[Rhysj]

Um

[Rhysj]

Did you make your purchase when signed into your Samsung account?

[Rhysj]

Oh and did you buy it directly from Samsung?

[KholaI]

Hi @Notamused 

Was this purchased directly from our Online Shop, and have you already been in touch with the Mobile Support Team on 0333 000 0333? If so, please reach out to our Social Media Team on Facebook, Instagram, or X, as they'll be able to look into this for you.

[Notamused]

no i did not, at that time i didn’t have a samsung account 

[Notamused]

Yes

[Notamused]

Yes i bought it from the samsung website. I was already in contact with 4 Samsung customer service employées, but there is still no invoice…

[AntS]

@Notamused , Cheers! Which country's Samsung website did you order from?

[Notamused]

Belgium