How to get full refund

[Kazouk Fit]

I have purchased samsung phone 4 weeks ago and returned 3 weeks ago as it was not unlocked. I bought new samsong phone 2 weeks ago but not arrived yet. Today I received note I only get 2/3 of money I had paid.   noone replied as to why and I do not not know how to process to claim full refund as they do not tell me why and how much   can I have procedure  please? 

[Beth_S]

Hi @Kazouk Fit !

You'll need to contact the Online Shop Team. Their number is 

They're available Monday to Sunday, 8am while 10pm. 

[Kazouk Fit]

I have tried it before but long time wait and get transferred and the lines got cut off.    I need a direct number to insurance team or customer service team who can respond to me without hung up.  thank you any way 

[BandOfBrothers · Accepted solution]

You can also email the Samsung Shop Team @Kazouk Fit  

They reply within a few days.

support@samsunguk.zendesk.com 

[Richmar83]

Try live chat on the website. I've spoken to them a couple of times recently about an order and only a few minutes wait

[Kazouk Fit]

yes I did more than 10 times  they said to call number  thanks anyway

[Kazouk Fit]

received reply. Thank you