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Go to solution Solved

First time trading in for S21

(Topic created on: 19-01-2021 10:33 AM)
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THEQMAN
Journeyman

‎19-01-2021 10:33 AM

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I've just pre-ordered the S21 and chose the option to trade in my phone. Apparently Samsung will send pre paid packaging to put my phone in but where do I go from there because I've read something receiving a FedEx return label by email.

 

Can anyone walk me through the process? 

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iamdarren
Pioneer

‎19-01-2021 11:27 AM

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in the UK I was send a bag with 2 stickers, tracked 48 is free and if you choose to insure it costs but is sent by special. I've always used tracked and must have sent about 4 phone this way. never any issues. you don't have to send back chargers just the phone. so always good to keep extra bricks

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iamdarren
Pioneer

‎21-01-2021 05:04 AM

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In response to THEQMAN
simplesurance was around 96 for a Yr, add 10 for theft cover, and you are right the bag+stickers were sent to me after the phone was

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TomcatTC
Navigator

‎21-01-2021 08:16 AM - last edited ‎21-01-2021 08:20 AM

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In response to THEQMAN

They will usually send you the plastic bag an labels to send the phone back after you have received your new phone, they then give you 14 days to actually transfer everything over to your new phone and then package the old phone up and return it to them.

 

You can check the return of the phone status online and if there is any problems they will email to let you know (as last time there was a glitch that said they hadn't received the phone when they had, but a quick email to Samsung sorted the situation out)

 

"

NEXT STEPS...

You should have received a Samsung Switching Programme return pack soon after you got your new Samsung device. Please use this to send us your old Galaxy S8 Plus - G955F. If you haven't received the return pack please use the link below and another will be sent out you to.

RETURN PACK...

Your return pack will include freepost packaging for your old device and instructions on how to post it back to us.

Follow the simple postage instructions and send us your device within 14 days.

Upon receipt our experts will check your device and an email will be sent to you confirming that your switch is complete."

 

This is part of the email they send you and like I said you can track everything online as they give you a tracking number.

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15 REPLIES 15
London2tim
Helping Hand

‎19-01-2021 10:49 AM

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they email you the label or you can ask to post it to you - or the currier will bring the label with him when collecting it 

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iamdarren
Pioneer

‎19-01-2021 11:27 AM

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in the UK I was send a bag with 2 stickers, tracked 48 is free and if you choose to insure it costs but is sent by special. I've always used tracked and must have sent about 4 phone this way. never any issues. you don't have to send back chargers just the phone. so always good to keep extra bricks
Aklima
Big Cheese

‎19-01-2021 12:08 PM

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In response to iamdarren
Hi,
Have u sent ur earphone aswell??
iamdarren
Pioneer

‎19-01-2021 12:30 PM

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In response to Aklima
no. I always give to away to my wife on opening the box. the trade is just for a wiped phone.
Aklima
Big Cheese

‎19-01-2021 12:44 PM

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In response to iamdarren
okay thank you
THEQMAN
Journeyman

‎21-01-2021 03:32 AM - last edited ‎21-01-2021 03:32 AM

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In response to iamdarren

Do you receive the bag with the stickers after you actually receive your new phone? And how much is it to insure?

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iamdarren
Pioneer

‎21-01-2021 05:04 AM

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In response to THEQMAN
simplesurance was around 96 for a Yr, add 10 for theft cover, and you are right the bag+stickers were sent to me after the phone was
THEQMAN
Journeyman

‎21-01-2021 06:57 AM

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In response to iamdarren

Ah ok and more thing, how would I arrange for collection?

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iamdarren
Pioneer

‎21-01-2021 07:21 AM

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In response to THEQMAN
email samsung recycle see what they can do . I know dpd, here's, DHL will collect from home