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Confirmation of extended warranty (2019 Frame TV)

(Topic created on: 04-12-2019 12:54 PM)
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AndyOwe
First Poster

‎04-12-2019 12:54 PM

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I bought a 2019 Frame TV last week but forgot to add the extra 4 years free warranty when I placed the order.
 
I sent an email to Samsung immediately but after 5 days haven't received a reply.
 
I've tried live chat and phone but can't get confirmation that I have the extended warranty. 
 
Is there any way of finding ths out?
 
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1 REPLY 1
TessM
Mastermind

‎06-12-2019 05:22 PM - last edited ‎18-03-2025 05:51 PM by European Community Manager

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Hi @AndyOwe ,

 

have you tried to contact our Online Shop Team to have a look into this for you? If not, you can reach them on  or support@samsunguk.zendesk.com. 

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