Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Can't proceed to next online order page, Samsung website says mobile number is invalid

(Topic created on: 23-05-2021 01:35 PM)
3193 Views
l4tt3
Apprentice
Options

Screenshot from 2021-05-23 12-09-16.png

Screenshot from 2021-05-23 13-19-31.pngScreenshot from 2021-05-23 13-19-50.pngScreenshot from 2021-05-23 13-19-57.png

I'm getting this error when entering my phone number in the billing address section (my delivery and billing address have to be different). No mobile number format I've tried has worked, and because of the error, the "Next" button is greyed out and I can't click it.

I can manually enable the "Next" button in my browser which then allows me to proceed to the next order page, but this obviously isn't meant to be done and I'm not sure whether doing this will make the order incomplete and not go through properly. I contacted customer support and they were able to reproduce the error but they weren't too sure what to do.

Any advice on what I should try next?

0 Likes
13 REPLIES 13
Kali20
Journeyman
Options
I will add the leading (0) for a try although I agree it shouldn't be required along with the country code.
0 Likes
GoanGeek
Samsung Members Star ★
Options
If in the UK have tried inputting the number from 7xxxxxxxxx by omitting the 0 from your phone number ?

So it should look like +4477xxxxx etc. Instead of +4407xxxxx etc.
0 Likes
l4tt3
Apprentice
Options

I've tried all these kind of formats and still get the same error. I've added more screenshots to show this

0 Likes
GoanGeek
Samsung Members Star ★
Options
Are you in the UK? Cause +44 is UK code.
0 Likes
l4tt3
Apprentice
Options

Yes I'm in the UK

0 Likes
GoanGeek
Samsung Members Star ★
Options
Weird. And you are on samsung UK website, I'm presuming.

I would probably get in touch with customer service.
0 Likes
l4tt3
Apprentice
Options

Yes I'm on the samsung UK website. I'll try contacting them again.

0 Likes
l4tt3
Apprentice
Options

I just phoned again, they said they're aware of the issue and it's being worked on. I'll update the thread when I can confirm it's working again

GoanGeek
Samsung Members Star ★
Options
Brilliant, hope it gets sorted for you.
0 Likes