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Can't get pass the checkout button on samsung uk website

(Topic created on: 16-09-2022 11:13 AM)
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Members_IfuRpTT
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Whenever I try to buy something on the UK website, I get a blank page

Any advice?

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11 REPLIES 11
Members_t1DexPN
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Same here.  It's a joke 

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IndiW
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I had the same problem, so I used my Apple phone to buy Samsung (first time I came to android /Samsung) so I was laughing to myself.... Apple had to help me to buy a Samsung 😂 😂.. It worked perfectly
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AndrewL
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@Members_IfuRpTT: I've just tried proceeding the the checkout on the UK site for a few items, and haven't experienced any issues, so it may be the case that you encountered a temporary fault with the site. If the issue persists, please try clearing the cache and cookies from your browser, or trying a different browser to see if this helps? 

Members_hVrZSpJ
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Hi. It is still happening for me. Try buying a s22+ on a contract package. I believe the issue is related to trying to redirect over to your partner a1 comms. It works fine if you try to buy the product without a contract.

Please fix so i can purchase. 

 

Lee

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Members_hVrZSpJ
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To confirm, occurs in all browsers and devices, clearing cookies/cache, and over wifi or 4g. Tried everything it could be client side before I get a stock response.

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PaulM1
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Thanks for sharing your experience with us, @Members_hVrZSpJ. I tested this on several browsers and was able to replicate the issue you experienced. 

I've raised this now, so I expect it'll be resolved soon. 👍

How long have you been experiencing this issue and are you getting any error messages?

Members_FSeMTY0
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Have the same issue and cannot buy my Samsung Fold 4. 

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jlcaba
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Still not working

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samoaylott
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The worst website I have ever used, how am I not able to order a new phone through the website. The limited deal finished today and you can't actually order it! Absolute Joke Samsung
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