Samsung Shop

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Change address of free gift

Posted by 15-07-2024 11:34 PM in Samsung Shop

I have a free watch that was supposed to be sent on the 14th of July. It has now been changed to the 26th which is after I vacate the property that... View Post

16-07-2024 01:49 PM

Once your courier sends delivery info you can change address then possibly ? View Post

Leave the Upgrade Program

Posted by 14-07-2024 06:08 PM in Samsung Shop

Hello, Samsung web site is nightmare, after 2 years I want to leave the Samsung Upgrade Program and online form is not working, can I do this with... View Post

17-07-2024 05:58 PM

Who would have thought, but the problem was solved by staff from FB. Having described the problem, t... View Post

Z Fold 6 Pre Order Delay

Posted by 13-07-2024 03:13 AM in Samsung Shop

I ordered Z Fold 6 on 11-Jul-2024 and didnt receive any email confirmation, while the money was charged immediately to my account. I contacted... View Post

09-09-2024 07:26 PM

Is there a shortage of z fold 6 . As there are delays getting mine View Post

Galaxy watch ultra preorder

Posted by 12-07-2024 07:28 AM in Samsung Shop

Hi, I preordered the new Galaxy Watch Ultra yesterday to replace my Watch Classic 4, which was supposed to be delivered by July 19th. However, when... View Post

25-07-2024 12:48 PM

I canceled it and will keep my old one for another year because I ordered it thinking it would arriv... View Post

Samsung Unpacked no email

Posted by 11-07-2024 11:08 PM in Samsung Shop

Hello Other day I registered for the Unpacked event like last time with S24 Ultra, put interest in buds. This time I had no email nor the Mrs... View Post

13-07-2024 03:07 PM

So email came today, used the code plus trade in of my buds Live, appz code and points. Not bad plus... View Post

Samsung upgrade programme, no clear answers

Posted by 11-07-2024 03:51 PM in Samsung Shop

HI I watched the launch of the fold 6 and was excited to upgrade, logged into the upgrade lounge to see this message: I... View Post

04-01-2025 02:45 PM

They scrapped it so basically made me upgrade only to remove the offer. View Post

£100 voucher and 10% off code APPZ doesn't stack

Posted by 10-07-2024 04:46 PM in Samsung Shop

Logged into App and both don't stack despite example in samsung email showing they should. Logged into app and trying to order flip 6. View Post

13-07-2024 07:46 PM

I had the code when I was browsing, now the code won't be accepted in the store app View Post

SAMSUNG UNPACKED24 - WHAT WILL YOU BE ORDERING OR NOT, IF NOT WHY NOT !!!

Posted by 10-07-2024 03:22 PM in Samsung Shop

WAS ORDERING - The Buds3 Pro with my employer's EPP discount, then realised the small print Ultra high-quality audio up to 24bit/96kHz’ is... View Post

18-07-2024 02:10 PM

Ok after some reading and watching https://www.youtube.com/watch?v=RocQiB8pLg8 going for the Buds3 P... View Post

Cancel return

Posted by 08-07-2024 10:52 PM in Samsung Shop

Hi, I have processed return of my wrong order I.e. 24 Ultra. I wanted to cancel the return. Whom I should contact? I am expecting... View Post

09-07-2024 01:06 PM

@nnema: If you have already posted your Galaxy S24 Ultra back to us, and have been in touch to discu... View Post

Delay my delivery date PLEASE

Posted by 07-07-2024 08:18 PM in Samsung Shop

I thought I would move into my new home in July but it is now August. I have tried Samsung Chat and despite me contacting them BEFORE the... View Post

07-07-2024 10:16 PM

You can contact the courier, usually DPD and ask them if they can help? Sometimes they can let you c... View Post

Customer service is terrible beyond belief no refund after so many emails and calls

Posted by 04-07-2024 05:31 PM in Samsung Shop

Let me start the beginning On the 24th of June 2024, I purchased a Samsung S24 ultra, which came with a free watch from the App for nigh on 1000... View Post

02-12-2024 10:20 PM

Samsung will not budge from their 14 day return policy even after explaining exceptional circumstanc... View Post

Got the wrong product

Posted by 04-07-2024 02:27 PM in Samsung Shop

Said on the website if you order an s24 by 2 July you get a free pair of Free Buds2Pro but I ended up getting Galaxy Buds Fe There is no mention of... View Post

12-07-2024 04:50 PM

What i find funny is the different responses from the 4 people I've spoken to on live chat today one... View Post

Re: Galaxy Unpacked, July 2024

Posted by 04-07-2024 01:02 PM in Samsung Shop

I am pretty disappointed that US citizens only now have a reservation list. With 50$ credit. Saving up to 1500$ AND automaticly drawn in a... View Post

Refund issues.

Posted by 03-07-2024 05:16 PM in Samsung Shop

So i bought an S24 ULTRA 9 days ago, i need to charge twice a day and mostly i have about 1-2 hour of screen on time, nothing using location non... View Post

07-03-2025 05:05 PM

Yes that's what is happening to me. I want to return a tablet and it said change of mind and 20 perc... View Post

Samsung made me update another persons order with my payment details...

Posted by 01-07-2024 01:30 PM in Samsung Shop

As per the title, I feel like I've just been scammed by Samsung. I have, at their direction, updated the payment details for an order that is... View Post

01-07-2024 05:13 PM

Directly from Samsung customer cares telephone agent as well. View Post

Samsung Website and Shop App not letting me place an order

Posted by 29-06-2024 03:40 PM in Samsung Shop

Tried multiple times. I've tried Clearing Cache and Cookies, this happens on both the app and website and I've tried on multiple devices... View Post

31-01-2025 08:50 AM

I am having this problem now, trying to checkout and it just loops back to the same screen, I have d... View Post

Stuck on order acknowledged

Posted by 24-06-2024 01:26 PM in Samsung Shop

Hi all Got a great deal on a phone using a one time voucher. I ordered on Saturday was supposed to be delivered Sunday it's now Monday. ... View Post

01-07-2024 10:55 PM

Well processing takes time, It took me 15 days to get my tab s9 ultra with keyboard and watch. There... View Post

Can't access the cart

Posted by 23-06-2024 11:03 AM in Samsung Shop

It's bewildering a company this big can't sort out their website. I can't access the cart; it's been over one hour. Tried it on my... View Post

25-03-2025 12:59 AM

All of that is nonsense. I had the same problem for days, support were clueless and don't know about... View Post

Will I get birthday discount if I just created an account 3 days before?

Posted by 22-06-2024 09:10 PM in Samsung Shop

Hi everyone I'm not sure if this is the right forum to ask this but my younger brother who's an iPhone user just created a Samsung account... View Post

14-07-2024 12:50 PM

Did it work? View Post

Re: Compliant

Posted by 19-06-2024 07:45 PM in Samsung Shop

I dont have the option to do section 75 as I was silly and used PayPal. Is there a UK address for the retail samsung team as thats who I need to... View Post

Samsung Shop

Change address of free gift

Leave the Upgrade Program

Z Fold 6 Pre Order Delay

Galaxy watch ultra preorder

Samsung Unpacked no email

Samsung upgrade programme, no clear answers

£100 voucher and 10% off code APPZ doesn't stack

SAMSUNG UNPACKED24 - WHAT WILL YOU BE ORDERING OR NOT, IF NOT WHY NOT !!!

Cancel return

Delay my delivery date PLEASE

Customer service is terrible beyond belief no refund after so many emails and calls

Got the wrong product

Re: Galaxy Unpacked, July 2024

Refund issues.

Samsung made me update another persons order with my payment details...

Samsung Website and Shop App not letting me place an order

Stuck on order acknowledged

Can't access the cart

Will I get birthday discount if I just created an account 3 days before?

Re: Compliant

Product Not Delivered, Need your help

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Help

Order not showing in account.

S25 Terrible Delivery Delay

Samsung S25 Ultra Pre Order - Address Postcode Mismatch, what to do next?

Can't Start return

Samsung Customer Service - SHAMBLES!

Re: Can't use vouchers in Galaxy store

How to raise a complaint or speak with a supervisor or manager through customer services