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Separate deliveries.

Posted by 14-09-2024 03:56 PM in Samsung Shop

On the 7th I ordered an s24ultra and buds3 l. The buds3 will get here by the 20th, therfore the phone won't get here until the 20th. I was told... View Post

Samsung Points

Posted by 06-09-2024 07:32 PM in Samsung Shop

Hey all! I've just bought the Ultra watch 7. When will Samsung issue the reward points? It's still saying 'pending' despite... View Post

06-09-2024 08:36 PM

I got a qn95c 65" and q930c at the beginning of the year. Best purchase ever. View Post

Payment deducted, No Order ID generated

Posted by 05-09-2024 04:53 PM in Samsung Shop

While making payment for ViewInFinity S6 monitor, the amount got billed to my card, but website didn't display any confirmation msg and... View Post

05-09-2024 04:54 PM

Hey there and welcome to the Samsung UK Community Forum You'll need to reach out to Samsung Customer... View Post

Anyone know how to log a formal complaint?

Posted by 02-09-2024 07:16 PM in Samsung Shop

Does anyone know how to log a formal complaint? I have recently brought a tab 9 ultra but upon booting it up I have realised that it a bit too big... View Post

02-09-2024 07:39 PM

Hey there and welcome to the Samsung UK Community Forum Samsung introduced a policy where, if an ite... View Post

Trade in Paypal credit

Posted by 01-09-2024 11:17 PM in Samsung Shop

Hi I am trying to purchase the Galaxy Watch Ultra and S24 Ultra. I have set up to trade in my S22 Ultra. During entering the details of my s22 in... View Post

02-09-2024 09:54 PM

Initially, back when the s22 was released, it was roumered to push people towards samsungs kwn finan... View Post

My claimed offer still hasn't been sent after 30 days have passed?

Posted by 01-09-2024 07:45 AM in Samsung Shop

Redeemed on August 1st. They promised it would be sent within 30 days so 31st would be the latest I would receive the £50 gift card, now it's... View Post

26-10-2024 06:02 PM

You’re absolutely right, I claimed that gift card back in July. After providing them with countless ... View Post

Samsung upgrade program

Posted by 31-08-2024 12:12 AM in Samsung Shop

I am aware that the Samsung upgrade program has been discontinued. However, the company's website states that current upgrade program users... View Post

23-01-2025 04:37 PM

same happens here I tried everything I called everyone but they wont help me at all. I've bought my ... View Post

Changing a country

Posted by 28-08-2024 07:17 PM in Samsung Shop

Hi, So I'm confused with all the country situation. I've just ordered a TV from my regular account (which was created in Ukraine), but... View Post

29-08-2024 12:55 PM

I have an option to switch country, but will I lose access to my purchase history? (like this TV tha... View Post

Samsung Order is not delivered, and it says it's delivered

Posted by 27-08-2024 05:37 PM in Samsung Shop

I'm frustrated with my Samsung order <Will Share directly>. The tracking shows it was delivered, but I haven't received it. ... View Post

27-08-2024 06:23 PM

Ah OK well this is the UK/European Community Our promotions and ordering options are different to yo... View Post

Bespoke Panel Offer Scam?

Posted by 26-08-2024 07:18 PM in Samsung Shop

I recently purchased a 4-door flex Bespoke refrigerator from a local Samsung retailer after seeing a promotional offer from Samsung. This... View Post

13-09-2024 03:30 PM

This just happened to me but I made my order and everything was confirmed then I get an email that i... View Post

Poor customer service and ordered canceled with no explanation

Posted by 26-08-2024 03:27 AM in Samsung Shop

I purchased a washer and dryer set in June 2024, scheduled for delivery in 1st week in August 2024. On delivery day they come to deliver my washer... View Post

08-09-2024 05:19 AM

That was not what I was told. They were to order a replacement not cancel the order. I was told to r... View Post

Free chrome book issue

Posted by 25-08-2024 09:55 AM in Samsung Shop

Hi there community Ive just purchased a S24ultra and looking for the link for claiming my free chromebook - its only letting me see the offer... View Post

25-08-2024 11:10 AM

Thank you so much Fiona26! View Post

Cancelled order no refund after 2 weeks

Posted by 22-08-2024 07:24 PM in Samsung Shop

I canceled my Samsung Buds Pro 3 order on 8/11 and I don't still have a refund to my debit card. I paid with Google Pay and see a refund item... View Post

22-08-2024 10:21 PM

Thanks. Yeah I'm on the wrong forum, I'm in the US. View Post

Samsug trade in offers impossible to redeem

Posted by 22-08-2024 02:30 PM in Samsung Shop

Samsung Ireland is currently offering a trade-in deal for the Buds3 Pro, but it's essentially impossible to redeem since the item has... View Post

22-08-2024 03:48 PM

Maybe Samsung should remove the item from the shop site till they recover enough stock. Most other s... View Post

Upgrade Lounge won't let me login

Posted by 21-08-2024 05:05 PM in Samsung Shop

I received an email to say I could upgrade from the Z Fold 5 to the Z Fold 6 via the Upgrade Lounge (and that the upgrade programme was being... View Post

26-01-2025 03:09 PM

Did anyone get a fix for this ? View Post

Can't order S24+ from Samsung Shop

Posted by 20-08-2024 07:20 AM in Samsung Shop

I'm trying to order a S24+ 256GB from Samsung Shop but nothing happens when I click buy now. The page doesnt load or anything. I dont have... View Post

22-08-2024 10:46 PM

Its always something ...i tried registrer my s24 and the system didnt recognise serial or imei ...th... View Post

My sumsung galaxy A21 is not working

Posted by 19-08-2024 04:28 AM in Samsung Shop

My sumsung galaxy A21 is not working i accidentally banged my phone and till morning it was working fine suddenly it's screen turned black but... View Post

21-08-2024 06:12 PM

😊 View Post

The waiting game

Posted by 19-08-2024 03:43 AM in Samsung Shop

As well as waiting for the buds pro3 i have now been told I have to wait a extra 2 weeks for my google play reward for buying my GW ultra has... View Post

02-09-2024 09:35 PM

Update my 2 half priced straps are coming tomorrow now just waiting for the £100 Google play View Post

Cancellation request

Posted by 18-08-2024 11:02 AM in Samsung Shop

I contacted support yesterday morning about cancelling my order as it’s been stuck in ‘preparing dispatch’ for days and support put in a... View Post

19-08-2024 08:52 AM

If you are not able to cancel an order that is because the store has accepted the payment. Customer ... View Post

No reward points for Epp or student discount

Posted by 18-08-2024 10:16 AM in Samsung Shop

Just to make anyone aware if buying through employment portal or student discount points will not be earned with your purchase so if making a £1k... View Post

12-10-2024 01:01 PM

not just criminal if you earn them using regular website you are unable to use them for purchases fr... View Post

Samsung Shop

Separate deliveries.

Samsung Points

Payment deducted, No Order ID generated

Anyone know how to log a formal complaint?

Trade in Paypal credit

My claimed offer still hasn't been sent after 30 days have passed?

Samsung upgrade program

Changing a country

Samsung Order is not delivered, and it says it's delivered

Bespoke Panel Offer Scam?

Poor customer service and ordered canceled with no explanation

Free chrome book issue

Cancelled order no refund after 2 weeks

Samsug trade in offers impossible to redeem

Upgrade Lounge won't let me login

Can't order S24+ from Samsung Shop

My sumsung galaxy A21 is not working

The waiting game

Cancellation request

No reward points for Epp or student discount

Product Not Delivered, Need your help

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Help

Order not showing in account.

S25 Terrible Delivery Delay

Samsung S25 Ultra Pre Order - Address Postcode Mismatch, what to do next?

Can't Start return

Samsung Customer Service - SHAMBLES!

Re: Can't use vouchers in Galaxy store

Re: No Rewards?