Amount deducted but order not confirmed

[Mahesh Yarasi]

I tried to place an samsung A25 phone. Amount was charged to the card, but order confirmation failed. Unable to reach customer care regarding order number is mandatory. It has been 7 days , transaction has not been reversed or refunded. Any guidance to get the reversal is appreciated. On reaching out to the bank, they are asking me to wait for 24 days to raise dispute.

[Star_girl]

Are you able to cancel the order from your Samsung account? You can also start a return saying you didn't receive the item you ordered. That's how it works usually.

[Mahesh Yarasi]

Order generation failed, so I don't have an order to cancel through the app

[Star_girl]

BandOfBrothers can give you some advice on this. There is a similar thread on this today.