Accessability from support when you want to buy.

[Eric195259]

How is it possible. I want to buy an foldable Galasy Z 5 and a smartwatch. I don't get the promised promotion conditions so I need some help or explanation.  Obviously there is nobody to help. I'm waiting for hours for a SMS or someone to answer the phone, but there is nobody available. There is a link "mail the ceo" and that link doesn't work. That's also a way to make sure that there are no problems for the CEO. What's happening with Samsung in Belgium? What should I do to get someone on the phone? Do you have ideas?

[Harveyx1]

Hiya can you explain what promotion you are on about?

[Eric195259]

I have ordered a Galaxy Fold 5 I want to add a galasy watch. The combination of both devices promised an extra discount of 25%. This discount doesn't show when I order. Thus I want that discount and then I order.

[Harveyx1]

I'm not aware of this promotion, I know you can claim free galaxy buds pro 2 when you preorder but I'm not sure about the 25% off, are you on about maybe a trade in offer for the watch?

[CarlH]

Hey, @Eric195259. Follow this link for support in Belgium: https://www.samsung.com/be/support/contact/#contactinfo

Hope this helps!