2 weeks ago
SmartThings hub and welcome code.
tried to chat with support, but they referred me to another Swedish website (jm.se) - not sure why, but no response from them.
tried contacting Samsung on X, but they only help people in the US. Norway don’t have chat on X, so now I try here.
had to delete my old SmartThings home. And when setting it up again it asks for a code that I no longer have. How can I get a new code or is the Samsung stuff just a paper weight and I should switch system?
a week ago
Hi @Jzky
If you need a welcome code, you probably have a Hub v.2. That one is then imported and nothing we have support for in Nordics.
But reach out to SmartThings UK, they can help you: https://support.smartthings.com/hc/en-gb