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Original topic:

Samsung Galaxy s7

(Topic created on: 23-05-2021 12:26 PM)
LenaW
Apprentice
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Samsung Lounge

My Samsung galaxy s7 is black.

 

The battery is working.

When I forced a startup I get the blue light blinking but the screen is still black.

What to do?

7 REPLIES 7
imhere2
Explorer
Options
Samsung Lounge

Try to restart it with  press  both together volum down and power on until you feel the vibrate and leave it

LenaW
Apprentice
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Samsung Lounge
I have done that several times but it doesn't work.
imhere2
Explorer
Options
Samsung Lounge

Then you need to download rom from sammobile and through odin you back tab factory reset

KinkyTek
Explorer
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Samsung Lounge
Wow
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ElinH
Troubleshooter
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Samsung Lounge

Did you manage to solve this issue @LenaW with the advice below? Let me know 🤗


// ElinH
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LenaW
Apprentice
Options
Samsung Lounge
No.
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ElinH
Troubleshooter
Options
Samsung Lounge

Ok! In that case I would advice you to contact our support or take your phone to a technician so that they can advice you on how to proceed 😊


// ElinH
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