Samsung Galaxy s7

[LenaW]

My Samsung galaxy s7 is black.

The battery is working.

When I forced a startup I get the blue light blinking but the screen is still black.

What to do?

[imhere2]

Try to restart it with  press  both together volum down and power on until you feel the vibrate and leave it

[LenaW]

I have done that several times but it doesn't work.

[imhere2]

Then you need to download rom from sammobile and through odin you back tab factory reset

[KinkyTek]

Wow

[ElinH]

Did you manage to solve this issue @LenaW with the advice below? Let me know 🤗

[LenaW]

No.

[ElinH]

Ok! In that case I would advice you to contact our support or take your phone to a technician so that they can advice you on how to proceed 😊