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Original topic:

Samsung Galaxy S20 5G - only access 4G+

(Topic created on: 17-07-2021 03:59 PM)
mreogamer
Journeyman
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Samsung Lounge

I have a Samsung Galaxy S20 Ultra 5G with Telia. Even if I have the setting on 5G I can only access 4G+. Why?

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1 REPLY 1
ElinH
Troubleshooter
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Samsung Lounge

Hey @mreogamer 😊

Sounds strange! I would first recommend you to double check that you have the 5G service with Telia. The other issue might be that the area that you are in doesn't have 5G network. I would say that if it does, but you can't access it, give Telia a call and see if your contract is eligible for 5G. 

//ElinH


// ElinH