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Original topic:

Samsung galaxy 21 ultra unable to charge battery

(Topic created on: 27-12-2021 08:28 PM)
EmilKarlsson
First Poster
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Samsung Lounge
Received my new samsung i Was hopeful the phone would work from start but somehow im unable to charge the battery. Ive followed and tried several guides on several sites so this is not a simple "try turn the charger up n down" or try different charger (tried several)

Suggestions???
3 REPLIES 3
JakeSully
Navigator
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Samsung Lounge
Are you using original charger and cable that came with the phone? If not then that might be cause.
securitas
Navigator
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Samsung Lounge
Har du provat med trådlös laddning? Så vi kan reda ut vart felet kommer ifrån!
MarcustT
Community Manager
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Samsung Lounge

Hi 🙂

Have you hade any luck getting your new phone working? 

if not my first suggestion from me is to test with some other cable and charging adapter if you have this available to see if its wrong with the cable or the adapter. 

Also if possible to test the cable and adapter with some other product that have the same standard if you have this available. 

Also test with wirles charging as suggested by @securitas  👍

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