Odyssey G5 Joystick not working

[Karu94]

Hi! 

I've been having this problem recently where I can no longer use any commands in my Samsung Odyssey G5 since the joystick doesn't work anymore. All I can get from using it is the HDMI/DP message (and, ofc, I switch from one to the other) and this TEST-FAIL screen. 

Does anybody know what the problem may be? I guess I'd have to disassemble the monitor to see if there's a problem with the joystick itself, but dunno, maybe is some software issue?

Thanks!

[Nagarebozhi]

Have you tried to keep it in to reset the settings? Otherwise i recommend to test. If it doesn't work i recommend you contact samsung support if you have any warranty left before you do anything your self.

[Daniel-M]

Hi! @Karu94 

If the joystick on the back of the display does not work, we recommend that you contact our customer support and they will be able to help you how to proceed for service.  Not sure which country you are in:

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/

[Karu94]

Hi @Daniel-M 

I'm based in Gran Canaria, Spain. Do you think it'll be possible for the CS to help me with this issue? I bought the G5 back in 2021.

Thanks!

[Daniel-M]

If you are in Spain, you need to contact Samsung support in Spain. Information on how to contact them can be found here: https://www.samsung.com/es/support/contact/

[elisa_sb]

Hi, I'm having the same issue. Were you able to fix it?