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Internet not connecting

(Topic created on: 08-09-2021 09:45 AM)
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Gabba
Apprentice
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Noticed that the internet connection was locked, without any notice. Restarted the phone, turned out it was an unannounced update that needed to be done.
 
Anyone else with a similar experience? 
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6 REPLIES 6
Oxygenic
Samsung Members Star ★
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Nope, have never experienced that an update would shut down my mobile- or wifi-data... I'm curious, what device do you have, and what was this unannounced update supposed to fix? Did you save any screenshots?

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Gabba
Apprentice
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Sorry, no screenshots, but it seemed to be an ordinary update
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qabador
First Poster
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INTERNET NOT CONNECTING.
I HAVE THE SAME INTERNET PROBLEM as well.
EVERY TIME I WANT TO CONNECT TO THE INTERNET I HAVE TO RESTART THE PHONE.
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Gabba
Apprentice
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Have had problems with network connection when The Bluetooth is active.
Lektor1
First Poster
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Thank you Gabba, that information helped me getting a bit closer a solution.
In my I have dual card from two different carriers in my A51, but only internet from one of the carriers stopped working.
When I turn Bluetooth off, 4G works fully again.
Hopefully Samsung will release a fix soon.

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Emmi S
Community Manager
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Hi @Lektor1 

You can try to update and restart your phone, otherwise contact our Support:

 

SE: https://www.samsung.com/se/support/

FI: https://www.samsung.com/fi/support/

DK: https://www.samsung.com/dk/support/

NO: https://www.samsung.com/no/support/

/Emmi
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