18-12-2023 12:22 PM
Hi ,
Bought new Samsungg S23 5G 128G Phantom Black from online EE . Deal i had was if i purchased phone & contract from EE i got Samsung earbuds & £100 cashback .
They advised you wait 15-30 days and these will be sent out - this i assume is alie .
I have been on all forums who all seem to be asking the same question & Samsung seem to be holding no liability & EE saying have to contact Samsung .
Disgusted in both parties comments & actions .
Basically false advertising and trying to catch people out so they dont have to cough up the free goods / benefits .
Please tell me appropriate steps to do so or i will be going directly to the financial ombudsman .
Solved! Go to Solution.
18-12-2023 12:52 PM
HI@CraigMcg92 You will need to submit a claim within 30 days of purchase, shall be informed within 5 days of this has been approved. After approval awards are sent within 45 days. See more information here https://samsungoffers.claims/winterdeals/S23trio/en-GB
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
18-12-2023 12:52 PM
HI@CraigMcg92 You will need to submit a claim within 30 days of purchase, shall be informed within 5 days of this has been approved. After approval awards are sent within 45 days. See more information here https://samsungoffers.claims/winterdeals/S23trio/en-GB
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
18-12-2023 03:45 PM
19-12-2023 07:41 PM
15-01-2024 12:58 PM
15-01-2024 01:21 PM
@shhhabbbaa: The claims process linked above includes both the Buds FE and £100 cashback, but you will have to claim your 12 months of Disney+ separately via the Samsung Boost website (https://www.samsung.com/uk/boost/disney/). I hope this helps.
28-01-2024 03:28 PM
29-01-2024 08:10 PM
05-02-2024 08:34 PM
19-02-2024 04:43 PM