Can't log into SmartThings

[Phonton]

Hello!

Downloaded SmartThings today but when I try to log in, it says "browser not supported" and gives a list of compatible browsers. I use Firefox and it's on the list. So I tried a bunch of other browsers from the list but with the same result.

Does anyone else experience the same problem? Anyone have an idea of why this is happening? 🙄

[Ham0deh]

Hey, I'm a bit confused. On Samsung phones, if you're already signed in to your Samsung account, it should automatically log you into the SmartThings app. Why would you need to use a browser? Can you send me a screenshot so I can try to help you out?

[Phonton]

Well, that's an easy answer, I don't have a Samsung phone 😛

What do you want a screenshot of? 🙂

[Ham0deh]

Ah, in that case, I am not certain how to proceed. However, you may still send a screenshot of the login page to provide a visual representation of the issue.

[Daniel-M]

Hi @Phonton!

We are sorry to hear that you are experiencing problems with the smartthings app. What we can recommend you try is to reinstall the app and see if that would fix the problem.

Should this not help, we would like you to inform us which phone you are using?

[JakeSully]

May i ask what phone you are trying to do this on?

[Phonton]

Hi!

Sorry for the long response time, hectic at work and such.

I'm on an ASUS ZenFone 8 Flip.

/Phonton

[Phonton]

 I never get to any login page though, as soon as I press the Sign in button in the app, it opens my browser and this is the page I get

[Daniel-M]

This is strange it should work for you. We would recommend that you get in touch with our customer support and they will be able to investigate this problem more closely.

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/