03-01-2024 08:04 PM
I just got a Galaxy s21 ULTRA renewed. the advert clearly states "S PEN INCLUDED"
No S Pen in the package. I called and after talking to a customer service agent and her asking around, I got the same answer "not included". Same for the charger (Also mentioned on the website)
Frustrating, especially considering the inflated price. never again and an outstanding order will also be cancelled unless somebody has the sense to check the advert an send the S PEN and charger advertised.
I'll try to upload a screenshot from the website.
Marc
03-01-2024 08:34 PM
03-01-2024 08:46 PM
03-01-2024 10:03 PM
03-01-2024 11:36 PM
04-01-2024 11:35 AM
Hi @m111vdp ,
Yeah, I agree: that's not good. 😞 Thanks for letting us know. I've escalated this at the Samsung side.