Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung Email Version 6.0.01.11 Issues

(Topic created on: 15-02-2019 12:25 AM)
Gandalf2
Explorer
Options
Other Smartphones
I updated the email system yesterday and now I cannot send emails from my phone. First time this has happened and not sure how to fix it. I am able to receive but not send. I can send emails through the same email system on other devices. Thanks!
89 REPLIES 89
Sirgol
Student
Options
Other Smartphones

I have exactly the same issue on mobile data.
If you switch Wifi on emails can be sent.

I have not found out yet how to resolved on mobile data only

 

0 Likes
AndrewL
Moderator
Moderator
Options
Other Smartphones
@Gandalf2: Please can you confirm the model number of your phone? As per the observation offered by @Sirgol, are you able to send emails via Wifi?
0 Likes
Gandalf2
Explorer
Options
Other Smartphones

Hi. Thanks for your response.

 

Its a Galaxy 9. I cannot send emails via Wifi.

0 Likes
Mattwood440
First Poster
Options
Other Smartphones

Since update today, non-stop "sending email" notification in tray. Tried reboot. No way to force stop or clear app memory. S8 Active

Mattwood440
First Poster
Options
Other Smartphones

Maybe fixed? Wiped partition cache. Uptime now over an hour with no reoccurrence of stuck "sending email" notification. Internet search "wipe partition cache" and your model to see the procedure. It's harmless and has fixed MANY problems for me over the years, especially after major updates

Gandalf2
Explorer
Options
Other Smartphones

Hope that fixed your issues for you.

Still no success here, emailed Samsung again as others have also alluded to the same problem since the email update.

0 Likes
Gandalf2
Explorer
Options
Other Smartphones

Hi, I cannot send emails either on Wifi or phone data. I am guessing after the update Samsung did not configure the outgoing email set up for Exchange Server accounts.

0 Likes
Sirgol
Student
Options
Other Smartphones

Thank you Mattwood440. The wipe  cache 

0 Likes
Sirgol
Student
Options
Other Smartphones

Thank you Mattwood440, the wipe cache partition did the trick for me!

0 Likes