18-08-2020 12:29 AM
I recently bought a galaxy a21s and there is an update available gor media and other devices however I cant install it unless I uninstall the old version, how do I do this
18-08-2020 01:51 AM
Hi @Members_jsPFQu4 welcome to this forum
If you want to uninstall any application, open Settings, go in the Apps section
From there , write the name of the application in the Finder...As exemple i wrote Acrobat for (Samsung)
Click on the application, it will bring you here...Now you can uninstall it
Sometimes, you won't find it in the normal application because it's a part of the system, so you have to click on the 3 dots ate the right top and select Show system apps...If you find the appli there, maybe you can't uninstall it but if you click on the 3 dots, sometimes it will let you uninstall the update application.
If it works , please click on « Accept as solution » to help people with the same question
Have a nice day
18-08-2020 04:27 PM
Unfortunately this did not work I cant find media and can only find device care and wellbeing
18-08-2020 05:03 PM - last edited 18-08-2020 05:06 PM
I have also recently bought a galaxy A21s and have the same problem, I have found the media and devices app but can't disable or uninstall it, seems like it can't be uninstalled?
19-08-2020 10:13 PM
It seems there is no further help available🤣
25-08-2020 11:06 PM
Probably wasting my time writing this but since starting this thread the update seems to have disappeared and all my apps are up to date