29-07-2017 09:50 PM in
Other SmartphonesA5 2017 keeps losing wifi connection at home whilst other devices remain connected. Very frustrating as previous galaxy s5 did not have this problem with using se router connection making we wish had never bought the A5!!
30-07-2017 06:32 AM in
Other SmartphonesHi @Snagrom007
If this was my situation I'd try....
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-06-2018 09:48 PM in
Other SmartphonesI've just had a similar problem while at home, it could see the network but kept trying to connect but failing. I found "somewhere" in the settings that it was scanning even when wi fi off (at least I think thats what it said). I turned that off & its now connecting & staying connected. Sorry this is a bit vague, i'm no tecy.
30-06-2018 11:40 AM in
Other SmartphonesDoes this seem to have solved the issue for you, @Graham56?
01-07-2018 10:33 PM in
Other SmartphonesIt seems OK at the moment
02-07-2018 09:53 AM in
Other SmartphonesThat's great! We're here if you need us! :womanhappy:
03-08-2018 03:45 PM - last edited 03-08-2018 03:47 PM ) in
Other Smartphones
@Graham56 wrote:
I've just had a similar problem while at home, it could see the network but kept trying to connect but failing. I found "somewhere" in the settings that it was scanning even when wi fi off (at least I think thats what it said). I turned that off & its now connecting & staying connected. Sorry this is a bit vague, i'm no tecy.
No worries. Happy to supply a bit of 'techiness' for what you found there, Graham56.
When turning off Wi-Fi in Settings > Connections > Wi-Fi, it should prompt with a "To improve location accuracy..." message about scanning, and a link to the relevant bit to disable/enable Wi-Fi Scanning. If for whatever reason that message doesn't come up, then the direct path for those settings is Settings > Connections > Location > Improve Accuracy.
30-06-2019 12:30 PM in
Other Smartphones
@AntS wrote:
@Graham56 wrote:I've just had a similar problem while at home, it could see the network but kept trying to connect but failing. I found "somewhere" in the settings that it was scanning even when wi fi off (at least I think thats what it said). I turned that off & its now connecting & staying connected. Sorry this is a bit vague, i'm no tecy.
No worries. Happy to supply a bit of 'techiness' for what you found there, Graham56.
When turning off Wi-Fi in Settings > Connections > Wi-Fi, it should prompt with a "To improve location accuracy..." message about scanning, and a link to the relevant bit to disable/enable Wi-Fi Scanning. If for whatever reason that message doesn't come up, then the direct path for those settings is Settings > Connections > Location > Improve Accuracy.
I have tried this as i am having similar issues with my own device. This solution seemingly extends the time before the problem occurs. However it does not solve the issue completely. If there are any other solutions to this they will be greatly appreciated