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Wifi wont switch on

(Topic created on: 05-05-2023 06:40 PM)
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RinsingSounds
Apprentice
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Hi! 

Over the last week my WiFi wont switch on, can't even get to the screen to scan for networks it just goes light blue and switches itself off. I have exhausted all reset options I can find, even tried a new sim card today which was advised by my service provider. 

Has anyone experienced this before? Ant fixes? 
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11 REPLIES 11
Nirpal
First Poster
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I haven't experienced this before but have you tried to factory reset your phone?
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RinsingSounds
Apprentice
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It will stay like this for few mins then stop. Screenshot_20230505_202553_Settings.jpg
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RinsingSounds
Apprentice
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That will be next move, however I need to back my phone up. Over poor signal could take some time 🤣
RinsingSounds
Apprentice
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No change, must be hardware issue. I've tried phone in safe mode also, to rule out a bad app.
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PaulM1
Moderator
Moderator
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Hi, @RinsingSounds. Before you perform a Factory reset, you can back up your phone using the steps provided in the following guide:

https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/

Backing up with Smart Switch on your PC or Mac will mean that do not need to do this wirelessly, so that should save you some time.

I also recommend having a look at the guide below (from Samsung Ireland) for helpful tips on getting your Wi-Fi connection working as expected again:

https://www.samsung.com/ie/support/mobile-devices/i-cant-connect-to-wifi/

Please let me know whether these steps help.

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RinsingSounds
Apprentice
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Thanks for your reply, all tips and steps have been tried, still no change. Presuming after reading that it is a software issue?? Although my phone doesn't actually switch the WiFi on, doesn't go past that step.
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RinsingSounds
Apprentice
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For network settings yes, no change.

Haven't reset whole phone yet as need to back up data.
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Pugs1957
Samsung Members Star ★
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IIRC wifi and Bluetooth are on the same module. Does your Bluetooth work?
Have you tested wifi when in safe mode?
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RinsingSounds
Apprentice
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Bluetooth works ok, have tested WiFi in safe mode and does same thing.

I have found another thread in samsung community dating back to when android 13 update came out, many other people are experiencing same fault. Guessing its a software issue, people have stated they have done a full factory reset and fault still persists. 🙄
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