Wifi & 4g calling

[TonyVit1]

Hi, I have a Samsung Galaxy S10 & when I was with Virgin mobile I had wifi & 4g calling in the settings & in the quick panel. I was migrated to O2 in August & even though on my O2 app says that it is activated I cannot find in my settings or in the quick panel. Its as its dissappeared.

Help

[GusB]

Is it not an option for you in the main 'connections' menu either?

[TonyVit1]

No, it was there when with virgin, but gone since with O2

[Adamksc]

Try to switch phone off move sim to difrent slot and switch on phone this was help with my Galaxy S23, it was the same move from virgin to o2

[Alfsdad]

You will need to speak to 02 and ask them to activate it then you should see it in the settings for the phone. Same thing happens with Vodafone.

[TonyVit1]

In my app it says that its activated, thanks

[TonyVit1]

Thanks

[Alfsdad]

It might but unless 02 updated your SIM card it won't work. You should see this in your settings behind the Phone App. If not the sim is not set up

[TonyVit1]

Thats not on my phone anymore, thanks

[Alfsdad]

Your phone picks up WiFi calling and 4G calling from the SIM Card. The Sim needs updating by your carrier.