Where have all my photos gone?

[Jimmypd1]

Seem to recall notifications a few months ago re pictures going over to Samsung cloud but when I tried to do this before cut off date there was an issue and errors saying it couldn't be done. Now all my photos older than mid September this year have disappeared. Is that even legal? 

[xSteveuk]

Hi,
You may find this page helpful

Pictures in the My Files app are missing from the Gallery app

https://www.samsung.com/us/support/troubleshooting/TSG01001310/

Also
Try clearing the cache
On the gallery app
Restart phone
And see if photo's are there

Check Google photos
They maybe there

[Scotcruz]

I never use the cloud for my photos for the very same reason.. It may work for some but not for me.. especially when they make you pay for additional storage..

[Nils Westerlund]

Very unprofessional behavior from Samsung. Why didn't they create a final backup with the gallery files. Now, many users have lost tons of photos. They sent a few warnings but never asked for a reading receipt. Saving money is more important than customer satisfaction.  Nils, Sweden