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WhatsApp Video causes phone to restart

(Topic created on: 23-11-2022 01:11 PM)
4546 Views
Lankywardy
First Poster
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Issues with WhatsApp video calling.

 

I am experiencing issues where during video calls on WhatsApp, my phone does a soft restart. This has only started happening after the UI 5.0 update. Phone has the latest update, and WhatsApp is the latest version.

Has anyone else experiencing similar problems? Thanks!

 

Samsung S20 Ultra

IMEI: 351828112644181

One UI: 5.0

Android: 13

WhatsApp Version: 2.22.23.84

 

 

9 REPLIES 9
Members_Zj8Oedd
Apprentice
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Me too. Just started happening today

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Slothtamerv2
Pathfinder
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Do a system cache hold down power and volume, or it might be overheating the device so might need a app update
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Leaves
Journeyman
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Mine has just started doing this too! Done it twice this evening while I was on a call, had to give up in the end
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sangsree
First Poster
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Same here 😞 happening since the update on 21st November
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Rambutanna
First Poster
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Yes, it does it on any video application
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odvinc
Student
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I confirm the problem appeared after the last November update.
During a conversation through VoWiFi(Voice over Wi-Fi) or conversations through WhatsApp, the voice of the interlocutor disappears, and after a while the phone goes into reboot.

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Members_Rtjyck5
Apprentice
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Bro did you solve the problem? Because i bought a s23 ultra and whenever i have a call it reboots itself 

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odvinc
Student
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Hi. The problem went away after the next update arrived.

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Jaiyr
Apprentice
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This has also been happening to me for a few months but is not yet fixed after a recent OTA update.

It happens on video calls in Slack huddles, Zoom calls and also Signal video calls.

Phone is a Galaxy A70 model SM-A705MN, s/w A705MNXXS5DWD1.

Separate report also posted in the A series forum.

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