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Whatsapp video bug issue

(Topic created on: 05-03-2022 08:22 PM)
12385 Views
K3v7ar
Explorer
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I have a problem with the video playback in whatsapp.

Whenever I watch a video someone has sent me it's never Full screen!
The bottom left and right of the screen is black and I can't seem to fix it.

Does anyone have a solution for this?
39 REPLIES 39
K3v7ar
Explorer
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The landscape BEFORE opening the video does work. However, when I first got this phone I could still pinch to make the video FULL SCREEN. Even if I start in landscape I'm still unable to perform this.

Either way, it's stupid and shouldn't happen really!


😔
Members_wHb79dR
First Poster
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I contacted Whatsapp support but they were very unfriendly and all I got was:

 

Unfortunately, this issue is out of the scope of support that Whatsapp can provide

 

I tried asking more details but they just neglected me and never responded again....👿

 

 

dbtomy
First Poster
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Same here. Galaxy S10+. Any news on that?

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K3v7ar
Explorer
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Doesn't suprise me to be fair
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mashallen
Apprentice
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Same issue on s22 ultra. Any video be it youtube or a normal video attached in a chat plays like it's been moved up and off the screen. Landscape before playing doesn't work for me btw

Sohnice
First Poster
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S21 Ultra with latest updates, having the same issue! 

Ene1995
Apprentice
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Same problem on S21 FE. The only fix for now is to enter landscape mode before watching the video.

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dumitrudan608
Journeyman
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Have you found any solutions for this? Having the same issue on my LgG8x. 

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K3v7ar
Explorer
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No solution yet. So far it seems to be a problem with whatsapp which is annoying as its now owned by Google who also make android! 🤔
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dumitrudan608
Journeyman
Options

I found sort of a fix for the issue. If you are on portrait, open the video, and then switch to Landscape to see the video, the black bars show up on the bottom and sides of the video. 

If you are already on landscape and open the video, the issue is not replicated. At lease this happens for me.

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