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weak battery/new battery .

(Topic created on: 21-08-2022 07:54 PM)
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gezzer4672
Student
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I recently  replaced my battery in the galaxy s9 ,as I ran a diagnostics test via Samsung members app and it showed I had a weak battery, since replacing old battery with a new battery ran a test again. yet it shows the same. even thou its a new battery,  any idea???
3 REPLIES 3
Bigtasty65
Hotshot
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Have you tried clearing the cache on the Samsung Members app? Also, did you replace your battery through Samsung or was it a 3'rd party phone shop?
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gezzer4672
Student
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hi I just cleared cache on Samsung members app and repeated test came back the same weak battery even thou its new , yes I purchased app through a 3rd party phone shop .
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WelshPaul
Troubleshooter
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Probably an old stock cheap Chinese battery that they obtained from eBay. Take it back and have them replace it again (if they even replaced it to start with).

My advice comes from being a UK Samsung iPhone user.

Current Devices:
  • iPhone 14 Pro 256GB Deep Purple
  • Samsung Galaxy Buds+ > Model: SM-R175.