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update problems

(Topic created on: 23-05-2023 08:48 PM)
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Juliocgc10
First Poster
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i cant update my samsung since android 11, when i try to update the phone a message ¨update interruped¨ appears.

3 REPLIES 3
KpopxKdrama
Journeyman
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You should get a automatic messge of saying to update install, Did you try setting where it says device care. You can go to the setting and see you can update there also if you ant do that then reset your phone or off it for a while and on it. If that is not possible then contact Sumsung
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RuthlessAfro24
Voyager
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Try and update your phone on your PC via Smart Switch
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JAMES4578
Samsung Members Star ★★
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Hi @Juliocgc10  Is it a uk model? if by any chance you are using Data try wifi and ensure you have sufficient Battery (at least 50 % but better a bit higher) and reasonable storage space.  if still problems as mentioned best to try Smart Switch.  https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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