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Unable to stream videos using mobile data

(Topic created on: 14-02-2022 04:36 PM)
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Vish22
First Poster
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Hi I'm currently using the Samsung s20 fe 5G which I upgraded from a huawei phone recently.  The issue I'm having is that I can't stream videos from legitimate apps like sky sports and Bt sports using mobile data,  however all works fine when connected to Wi-Fi. I contacted my communication provider EE and they asked me to try changing some settings but none sorted out the issue. I tried my sim on a different mobile and all works fine when streaming on mobile data confirming the sim card is fine and the issue is definitely with Samsung.  Does anyone here knows how I  can sort this issue out please.


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6 REPLIES 6
xSteveuk
Mastermind
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You really should be using
Wifi for streaming

If you using mobile data
Try using mobile hotspot and tethering
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kingtom
Pathfinder
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Have u tried putting a different sim card into your phone and trying it?
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Vish22
First Poster
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Done that with a different sim from the same communication provider it works on another EE phone but not on mine
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kingtom
Pathfinder
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So u put a different ee sim card in the phone and same issue ?
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Vish22
First Poster
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I did but same issue
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kingtom
Pathfinder
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Try going into setting >general management > reset and reset the network setting and see if this helps. It won't affect any of ur data
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