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Software update

(Topic created on: 23-05-2023 10:08 PM)
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danielkavii
Student
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I have an s21 ultra and still have the android 11 and there is no software update showing. What is the problem of this?
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13 REPLIES 13
RuthlessAfro24
Voyager
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Whats your CSC you find it in Settings - About Phone - Software Information - Service Provider software information if the country code is incorrect it won't give you automatic software updates OTA
danielkavii
Student
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I'm in the UK what code should it be ?
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Pugs1957
Samsung Members Star ★
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If you post that information we'll check it out for you 😉
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danielkavii
Student
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What information
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BaronDigo
Helping Hand
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The csc; Settings -> About Phone -> Software Information -> Service Provider Software Version(look for the most repeated group of 3 letters); thats your csc
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Pugs1957
Samsung Members Star ★
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The info Ruthlessafro24 told you where to find the CSC is what we need.
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HootleTootle
Voyager
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You probably have a carrier locked phone, and that carrier hasn't released an update.

I bought a S10 5G off Fleabay that was advertised as being new. It was, but it was a phone from an Australian carrier Telstra. It still had the first version of Android on it, and no updates available. Release software (Android 9 and OneUI 2 I think it was).
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danielkavii
Student
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I brough through a contract at Vodafone. It broke and I changed it . And since then I get no updates
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danielkavii
Student
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is it the one that says BTU BTU BTU XME
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