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Software update problems

(Topic created on: 02-08-2021 06:18 PM)
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Members_J2EqRFw
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I updated to the latest software last night and I can no longer see my apps. My screen is black and my wall paper picture has disappeared. Anyone have any idea how to restore this please

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3 REPLIES 3
KholaI
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That's odd. Let's see if a Soft Reset helps! This will reboot your phone without deleting any personal data. To do this, hold the Power and Volume Down buttons for around 10 seconds. 

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Mitzzz999
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Hopefully your Samsung cloud back up has recently updated and backed up.

I learnt from a bad SW update on my Note 10+ to now manually do a Samsung cloud back up before any SW update... and I aim to do any SW update on a very high batt level.

Hope you get your stuff back.
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DrAddi_619
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This just happened to my wifes phone too.. wt is going on

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