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Smart view via PC doesn't work

(Topic created on: 26-09-2019 10:28 AM)
3261 Views
David0919
First Poster
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So, smart view in Samsung Flow has always worked for me. But after the last update, somehow I get a black screen when using smart view.

I can send files and text between phone and PC, I can also use my mouse on PC. If I click somewhere on the screen on PC, my phone will respond. But it will stay black.

image.png

I have reinstalled the app (on both PC and phone), I have tried connecting via bluetooth and wifi and I have tried the developer options I could find online.

 

Does anyone know the solution to this?

2 REPLIES 2
Maxime_SONNET
Student
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Hi,
I have the same problem with my Note 9. It was working well last week but since the last update, I just have a black screen. I have uninstalled/reinstalled, didn't help. My mouse is also working well.
You're not alone.
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Maxime_SONNET
Student
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Actually it was corrected by Samsung a few days later.

A new update was brought for Windows 10 and installed yesterday on my PC. And the problem is back!

@Samsung guys: could you please take care of this problem? I'm a CRM consultant and a heavy user for this nice app.

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