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Smart select

(Topic created on: 25-06-2022 09:58 PM)
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Anniebell33
Explorer
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Smart select keeps freezing. So can not screen shot. 
It then pops up with message saying problem but cant click on anything 
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2 REPLIES 2
AndrewL
Moderator
Moderator
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@Anniebell33: I'm sorry to hear that you're experiencing this issue. Please can you try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Following the restart, head to Settings > Device care > Optimise now, followed by Memory > Clean now. Following these steps, try accessing Smart Select via the Edge Panel Handle to see if the problem persists. If it does, are you still able to take a screenshot by pressing the Volume Down and Power buttons together for a second until you see the edges of the screen flash? 

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Anniebell33
Explorer
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No still doesn't work. I can take screen shots the other way. Just like the smart select . It brings that up after a bit. But cant press anything and it freezes the phone. Doing my head in. Tried anything Screenshot_20220627-175516_Facebook.jpg
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