12-04-2024 05:16 PM
Im not sure on what to do, I recently noticed my phones battery has expanded in size, Ive had the phone a little over 2 years and actually started noticing that my battery was draining quite quickly 1 year into owning this phone, now the battery dies extremely fast and sometimes shuts off when its at 5%. The back of the phone is kind of sticking out and I believe it is because of the battery as I also see a small bulge in the back. What should I do? I dont feel like Ive owned this phone long enough for it to deteriorate in such a manner.
12-04-2024 05:48 PM
12-04-2024 06:02 PM
@Osamxh: I'm sorry to hear that you have encountered this issue on your Galaxy S21. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
12-04-2024 06:09 PM
I live in Sweden, is there anything you can suggest for me to do?
12-04-2024 06:34 PM
@Osamxh: If you are based in Sweden, then please reach out to Samsung Support in your region by following the link below, and an advisor will be able to provide further support for your query.
https://www.samsung.com/se/support/contact/
12-04-2024 07:18 PM
13-04-2024 01:08 PM - last edited 13-04-2024 01:09 PM
21-04-2024 10:05 AM
It sounds like you're advising caution regarding a potentially dangerous situation with a phone battery. Your suggestion to stop using the phone and take it to a Samsung authorized repair center for battery replacement is prudent. It's essential to address battery issues promptly to avoid any risks of puncture or swelling, which could lead to further damage or safety hazards. Thank you for sharing your experience and advice to help others stay safe with their devices.