Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung phone

(Topic created on: 23-12-2022 07:47 PM)
297 Views
taffy67
First Poster
Options
Hi why can I only make and receive phone calls if I'm connected to WiFi?
0 Likes
5 REPLIES 5
-Robot-
Samsung Members Star ★
Options
Have you checked with your Network Provider, you may need a sim swapped out if it's faulty. Being that is is working over WiFi I think it may be that

I'm no expert in WiFi calling but I think it's still needs the sim to work

I would start there
-Robot-
Samsung Members Star ★
Options
Did this start after upgrading to Android 13?
0 Likes
taffy67
First Poster
Options
Yes I think so
0 Likes
PaulM1
Moderator
Moderator
Options

Further to what @-Robot- has suggested @taffy67, please can you try removing and then re-inserting your SIM card to see if this helps?

Please also check to see whether Wiping the cache partition helps:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Please let us know how you get on.

taffy67
First Poster
Options
It's my phone, it's saying no1 sim isn't working I put another sim in tray 2 by itself and that works . Thanks for your input
0 Likes